When most of us were in dental school, we only received a few hours of dental hygiene education. The focus was on how to fix teeth, not how to clean them. For some, hygiene has been described as a breakeven service in the practice. This is no longer the case.
Our practice had a great hygiene year after investing in a consulting program that maximized the hygiene department as an integral production center and a key to patient care and retention.
As current medical research has stressed periodontal health as it relates to overall health, more focus has shifted towards hygiene services. In the past, I’ve sent my hygiene team to CE and then put them on autopilot. After reading a book by Wendy Briggs, I decided to change my way. Her book was straightforward and had an easy-to-implement methodology of how to enhance the hygiene team. I read the book twice and could not wait to hear Wendy Briggs talk to our team in person. The day after our first Hygiene Diamonds meeting the hygiene team doubled their production while taking better care of our patients, and they were enthusiastic about helping people with total wellness.
The impact of this course has been huge for our team. The hygienists take ownership, patients are scheduled for their next visit, and new systems and tools have been implemented to provide even better care.
Click here for more information on the Hygiene Diamonds Course.
Let’s face it, people no longer answer the phone or open snail mail. We must change the way we communicate with patients. Read the next review >>>