Does your admin team get bogged down with spending hours on the phone chasing down patients for their appointments? Then, when you ask why other tasks aren’t completed they reply, “I’m trying to fill your schedule.” Oh yeah, there’s that. It’s time to start using their time more wisely, upgrade your software and give them back more time in their day. I’ve been using SolutionReach for nine years and it continues to make our lives easier by engaging patients more effectively.
As you’ve now heard, SolutionReach is an online patient engagement platform that facilitates confirmation calls, scheduling, texting, marketing, reviews and practice analytics. We are able to free up valuable time by providing patients with text and email options to confirm appointments instead of a phone call. The analytics allows us to track production, missed appointments and outstanding treatment plans. SolutionReach will even help create custom newsletters and special occasion reminders to engage your patients. I’d highly recommend looking into this product that has become a mainstay in our practice.
- Dr. Paresh Shah
Patient communication is at the center of a successful practice. Patients are moving at an incredibly fast pace. People today no longer have the time to take a call or open a piece of mail, unless it’s from a loved one... or the government. Practices today must change the way they communicate with patients and, that my friend, is exactly what the Solution Reach platform does. At its core, Solution Reach allows your office to electronically communicate with patients. Through text and email, Solution Reach has the ability to engage patients based on their preferences. The platform sends emails at various frequencies for appointment reminders, sends HIPPA-compliance texting, sends follow-up surveys linked to social medial platforms and can even send a Happy Birthday message. Let’s face it, snail mail is meant for the IRS or a letter from your grandma.
- Dr. Parag Kachalia
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