Have you ever had one of those days when the phone is ringing off the hook and no one has time to answer, or you’ve dropped a marketing piece and you’re wondering why the office isn’t booking more appointments? A recent study by Call Tracker ROI reported that the average office misses 32% of their new patient phone calls per year. Whether a team member is out sick or someone has recently left the practice, an understaffed office can be stressful on everyone. No one likes unanswered phone calls! If you spend more than $2,000 per month on additional marketing, your missed call rate could jump up to 55%!
What about the calls your team has time to answer? Unfortunately, only 37% of these calls are converted into scheduled appointments. Can you imagine spending money to make the phone ring and no one in your office having the time to answer; or if they do, they aren’t properly trained to convert the call into an appointment? There is a smarter way! Golden Goose Scheduling is a call center that specializes in scheduling dental appointments. They help dental offices answer 100% of their new patient phone calls, and the scheduling agents average an amazing 91.7% conversion rate for PPO and Fee For Service offices. In essence, Golden Goose Scheduling can increase your marketing results and/or help protect your office should you lose a team member. Let Golden Goose do the work for you.
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