Training is so difficult for the doctor to oversee, while also treating patients. I found a way to incorporate training into my practice and assure the team is all learning the same information. Front Office Rocks is an online system to educate and evaluate the team. The videos are seven to nine minutes long, with a quick assessment at the end so you can see how well the team has absorbed the information. It is a complete system, with videos, documents, and checklists to assist the team with organization and checklists. They have done all the work! This system is great for both start-up and established practices.
Front Office Rocks is adding clinical videos later this year and plans to build more content in the future. This system can catch up a new hire and allows me to see where a team member needs more coaching. We found it useful for training on phone skills and coaching someone who does not feel comfortable asking for money or handling questions about insurance.
My team loves the opportunity to learn at home and see progress weekly.
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